The process is quick and easy!
Firstly, visit our web to find your favorite items, select the quantity, size and color for the items of your choice, and then click "Add To Shopping Bag". In "Shopping Bag", you can click the "Change Details" to change the quantity, size or color of any items, remember to click the "Update" button to confirm the updated information. If you want to add more items, please click the "Continue Shopping" and repeat the above steps, otherwise, please click the "Proceed To Checkout" to sign-in page;
Secondly, if you are a returning customer, please sign in with your Clothing.net account, you will see your whole order in detailed, including the order information, delivery address, payment methods and order total, here you can edit the delivery address and payment method before you submit your order, once all the information are confirmed, please click "Place Order" to proceed to checkout; if you are a new customer, please click the "Sign Up Now", register for Clothing.net account by entering your email address, password and the required shipping information, then click the "Submit" button to check your order detail to make sure all the information are correct and click "Place Order" to proceed to checkout.
Finally, once the order is successfully placed, and an email confirmation with the order invoice will be sent to you later.
You can check "Order History" and the updated order status at any time by signing into "My Account".
We encourage our customers to place orders online directly, as this is the our recommended convenient method. However, if you would prefer to place an order via email or phone, welcome to send your order list at Service@clothing.net or call at 0086-20-81425931. To ensure speedy service, please have the following information ready:
1. Your sign in email address (If you are not yet a registered member, please sign up first. The process will take less than a minute);
2. Exact product code on clothing.net;
3. Price of item as it appears on our site;
4. Your name, shipping address, phone number, and contact email address (since it is very important information, please input the correct shipping information when you sign up as our registered member);
Yes. First of all, make sure you are signed in so that our system can recognize you and save items of your choice under your account. Next, select your favorite items and click the "Add to Wish List" button on the right of each item. When you are ready to place an order, you can retrieve items from the wish list at "My Account". If you cannot add items to the wish list, please double check your browser setting and make sure that you have enabled the cookies function.
Vast majority of the items at Clothing.net are in stock and ready for purchase. You can check the item's availability status on each item page. Please note that availability information is estimated, actually, most items will be restocked sooner than expected, but there is a slight chance restocking may be delayed.
If your order contains the items in different availability status (in stock and need to be restocked), it will be sent out all together when the restocked items are available.
If your order items are out of stock, we will inform you by email promptly, you can go to "My Account" to check your order status, then follow the instruction to modify your order as below:
A. If you want to modify the color, size or quantity of the unavailable item(s), just simply click "CHANGE DETAILS" to modify the relative information, then update your order;
B. If you want to replace the unavailable item(s) with the other item(s), please remove the unavailable item(s) from your shopping bag and select the replacement(s), then the system will recalculate the new total of your updated order, you will be notified to pay the extra payment or get back the overpayment;
C. If you don't want to replace the unavailable item(s), you can remove it/them from your shopping bag directly, then the system will recalculate the new total of your updated order, you will be notified to get back the overpayment;
We are sorry that you were not able to complete your order. The selection on Clothing.net is live and reflects what is in stock at that moment. If this item is in low stock, adding it into your shopping cart does not guarantee you will purchase it successfully. Until you have completed the checkout process, another customer may purchase this item earlier even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is unavailable for now and that you should remove it from your cart.
To avoid the confusion, we are sorry that you couldn't make any change of your order from "My Account" after your order have been submitted. If your order have not been shipped yet, however, you may be able to require the relevant change information by contacting Customer Service. To ensure speedy service, please have the following information ready when you contact our customer service:
1) Your order number and sign in email address
2) Exact product code on clothing.net
3) Price of item as it appears on our site
We will remake arrangement for your order according to your updated information, but it will delay the processing of your order. Please note that if your order have already been sent out, any change are not allowed to the order.